Privacy Policy

Last updated: July 1, 2026

Electnex LLC ("Electnex," "we," "us," or "our") operates the website electnex.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Site, create an account, place an order, or otherwise interact with us. By using the Site, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly — such as your name, email address, phone number, shipping and billing address, and order details when you place an order, contact support, subscribe to our newsletter, or fill out a form (including our lead/contact popup).
• Automatically collected information — including your IP address, browser type, device information, pages visited, and referring URLs, gathered through cookies and similar technologies described in Section 3.
• Locally stored shopping data — your cart and wishlist selections are stored in your browser's local storage so they persist between visits; this data stays on your device and is not transmitted to our servers unless you complete a purchase.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, including Cash on Delivery orders, and communicate order status and shipping updates.
• Respond to customer service inquiries and provide support.
• Send marketing communications, such as newsletters and promotional offers, where you have opted in.
• Improve our Site, products, and services through analytics and aggregated usage data.
• Detect, prevent, and address fraud, security issues, or violations of our Terms & Conditions.
• Comply with applicable legal obligations.

3. Cookies & Tracking Technologies

We use cookies and browser local storage to keep your cart and wishlist working, remember your preferences, and understand how visitors use our Site. When you first visit, you'll see a cookie consent banner allowing you to accept all cookies or reject non-essential ones. For full details on the categories of cookies we use and how to manage them, see our Cookie Policy.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Site, process payments, fulfill orders, and deliver shipments (such as couriers and logistics partners), under confidentiality obligations.
• Legal authorities when required to comply with applicable law, regulation, legal process, or governmental request.
• Business transfers — if Electnex is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to standard confidentiality terms.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including satisfying legal, accounting, or reporting requirements. Order records are typically retained for a minimum of seven years for tax and warranty purposes.

6. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly. To exercise these rights, email us at info@electnex.com.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Electnex's Site is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the policy was last revised. Continued use of the Site after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Electnex LLC
4471 Meridian Commerce Way, Austin, TX 78745, United States
Email: info@electnex.com
Phone: 1-800-555-1234